Shipping policy

Effective Date: 25 July 2026

Welcome to CartHeaven.in. We are committed to delivering your orders quickly, safely, and efficiently across India. Please read our shipping policy below.

Shipping Coverage

We currently ship to most locations across India. If your location is serviceable by our courier partners, your order will be processed and delivered.

Order Processing

  • Orders are processed within 24-48 hours after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • Once your order has been shipped, you will receive a tracking link via SMS, email, or WhatsApp (where available).

Delivery Time

Our standard delivery time is:

  • 4-7 business days for most locations in India.

  • Delivery may take slightly longer for remote or rural areas due to courier availability.

Please note that delivery timelines are estimates and may occasionally be affected by weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Any promotional free shipping offers will be clearly mentioned on our website.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible PIN codes across India.

Please ensure that someone is available at the delivery address to receive the order and make the payment at the time of delivery.

Repeated refusal of COD orders may result in COD service being unavailable for future purchases.

Order Tracking

After your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (where available). You can use the tracking information to monitor the status of your shipment.

Incorrect Address

Please ensure that your shipping address and contact number are accurate before placing your order.

CartHeaven.in is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Natural disasters

  • Extreme weather conditions

  • Public holidays

  • Transportation disruptions

  • Courier operational delays

We appreciate your patience in such situations.

Damaged or Missing Items

If your package arrives damaged, tampered with, or if any item is missing, please contact our customer support within 48 hours of delivery with photos of the package and product.

Returns

We offer a 7-day return policy on eligible products. To qualify for a return:

  • The return request must be raised within 7 days of delivery.

  • The product must be unused and in its original packaging.

  • Certain products may not be eligible for return due to hygiene or other restrictions.

Please refer to our Return & Refund Policy for complete details.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@cartheaven.in

We are always happy to assist you.